Privacy Policy

Effective Date: September 21, 2025

Kerbside Health, Inc. ("Kerbside Health," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services.

Informational Use Only

When you browse our website to read educational content, including articles or condition-specific pages, we do not collect or use your health information for treatment or diagnosis. Any health-related data you submit while interacting with educational content is not treated as part of a medical consultation. Always consult your physician for personal medical guidance.

Information We Collect

  • Personal Information: Name, contact details, payment information, and account credentials you voluntarily provide.
  • Health Information: Any health-related data voluntarily submitted in connection with second opinion consultations.
  • Usage Data: IP address, browser type, device information, pages visited, and interactions with our platform.
  • Cookies and Tracking Technologies: To personalize your experience and analyze website traffic. You may control cookie settings through your browser.

Directory Data (Public Sources)

We compile provider profile information from publicly available sources (e.g., NPPES NPI Registry and provider/institutional websites), including professional name, NPI, specialty/subspecialty, education/training, practice location(s), and contact details. We use this information to operate the directory, enable profile claims/updates, and help users find relevant specialists. Providers may request corrections, submit updates, or request removal of specific images as outlined below.

How We Use Your Information

  • To deliver and improve our services.
  • To process payments and communicate with you about your account or services.
  • To ensure compliance with legal obligations and regulatory requirements.
  • To protect against fraud, unauthorized access, or misuse of our services.
  • To send marketing communications (only if you have opted in).

How We Share Your Information

  • Service Providers: Trusted third parties who assist us with operations, under strict confidentiality obligations.
  • Consulting Providers: Healthcare professionals who require your information to deliver second opinion services.
  • Legal Disclosures: If required to comply with legal obligations, court orders, or to protect rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Advertising & Analytics

We use analytics and advertising services (e.g., Google Analytics and Google Ads/AdSense) to understand usage and serve ads. These partners may collect identifiers, device information, and browsing activity on our sites to provide measurement and deliver ads that may be considered “cross-context behavioral advertising” under certain U.S. state privacy laws.

“Sale” / “Sharing”. We do not sell personal information for money. We may “share” personal information for cross-context behavioral advertising. You may opt out of “sale”/“sharing” by using our Your Privacy Choices page. Where required by law, we also honor Global Privacy Control (GPC) signals as an opt-out of “sale”/“sharing.”

Your Privacy Choices (U.S. State Laws)

  • Right to know/access, correct, and delete certain personal information.
  • Right to opt out of “sale”/“sharing” for cross-context behavioral advertising.
  • Right to appeal certain decisions (where applicable).

To exercise these rights or to submit an authorized agent request, use Your Privacy Choices or contact us at hello@kerbsidehealth.com. We do not knowingly use or disclose sensitive personal information for purposes that require a “limit use” link.

Directory Image/Likeness Requests

If your headshot or likeness appears on a profile and you would like it removed or replaced, contact us at hello@kerbsidehealth.com. If you are the rights holder of a copyrighted image, please identify the URL and your requested action; we will promptly review.

Global Privacy Control & Retention

Global Privacy Control. Where required, we recognize browser-based Global Privacy Control (GPC) signals as an opt-out of “sale”/“sharing.”

Retention. We retain personal information for as long as reasonably necessary to operate the Services and directory, comply with legal obligations, resolve disputes, and maintain security. Directory data from public sources may be refreshed or removed periodically.

Your Choices and Rights

  • You may update or correct your personal information at any time by contacting us.
  • You may opt out of marketing communications by following the unsubscribe instructions in emails.
  • You may request deletion of your account and personal information, subject to legal and operational retention obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third parties.

Children's Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Kerbside Health, Inc.

Email: hello@kerbsidehealth.com